Appointments/Cancellations
Each appointment includes both therapy and consultation (such as instructions for home practice or discussions during the session). Your appointment time is reserved for you. If you must cancel, please be sure to contact your therapist directly, least 24 hours in advance by telephone. Otherwise, you will be charged in full for the missed therapy session (excluding emergencies). Please note that Autism Funding, the At Home program, and most (if not all) insurance companies will not reimburse you for missed sessions. If you cancel your sessions frequently, you may lose your reserved appointment time.
Insurance Coverage
Your insurance policy is a contract between you and your insurance company. City Speech Centre is not a party of that contract. Therefore, fees are your responsibility whether your insurance company pays them or not. You may be able to use the assessment report and/or your receipts to justify insurance coverage. The insurance claim process, however, is your responsibility.
Fees
Payment for assessment, therapy, and consultation is due at each session, unless an alternate arrangement has been made. We accept payment in cash or cheque. We do not accept credit or debit cards at this time. Payment for reports, summaries, letters, and other types of documentation is due upon delivery.
Communication
Please call between 9:00 a.m. and 6:00 p.m. to reach us. If we are unable to take your call, please leave a message. We will return your call as soon as possible, usually within 24 hours. Please note that telephone, office, and email discussions with a client, family, or concerned professionals outside of therapy sessions will be considered consultation time and therefore the appropriate fees will apply.